Terms of Service
Barbara Rowen and Virtually Everything operate in accordance with the following Terms of Service:
New Clients
New clients are entitled to a free sixty (60) minute initial consultation. Clients desiring web design services are encouraged to fill out the Web Design Questionnaire in order to maximize the consultation.
Estimates
We will provide you with a estimate which spells out in writing what services will be provided and the cost of such, and provide an approximate time line by which the work should be completed. Once an estimate is approved and a contract is signed by all parties, down payment of fifty (50%) percent the estimated cost will be made by the client to Virtually Everything, and work will commence.
Our Commitment to Maximize Your Web Presence
All websites developed and designed by Barbara Rowen and Virtually Everything have simple SEO techniques applied to as part of the web package. Having your site search engine optimized means that people will be able to find your website when they search for relevant search terms or keywords.
We also provide continuous search engine optimization as part of our WordPress security and support packages and HTML website security and support packages.
Content Update Service Fees
We are committed to fulfilling our clients’ website needs in a timely and professional manner. Clients will need to adhere to the following terms which will ensure a quick turnaround time and superior support. Clients are strongly encouraged to bundle several updates into one request.
For the fastest service, we offer WordPress security and support packages for clients who want their work to receive our priority attention.
Virtually Everything charges an As Needed HTML and WordPress Maintenance fee of $45 for up to one-half hour (.5 hr) and $75 for one (1 hr) hour for all requests. Regular hourly rates apply after one (1.0 hr) hour.
WordPress Security Updates
Clients who’ve opted to have a WordPress Content Management System setup by Barbara Rowen and Virtually Everything are strongly encouraged to protect their investment by keeping up with the latest security updates. We offer WordPress security and support packages for clients who prefer to pay a professional to handle the security updates and content management. Such contracts are not required, however it is strongly encouraged. Read more…
Cancellation of Website Security and Support Services
If the Client would like to maintain their website, that’s no problem. The client is provided all the account details and information necessary to access domain, hosting, and WP Dashboard. There are NO REFUNDS on any security and/or support agreements or contracts.
Payment Means
Unless otherwise stated, a 50% down-payment is due upon signing a contract, and all remaining sums due prior to final delivery to the Client and the two (2) hour Introductory Level WordPress instruction, or the website has been constructed according to the estimate’s original written specifications, whichever first occurs.
Barbara Rowen and Virtually Everything accept payments via personal or business checks, money orders, credit cards and PayPal. Credit Card payments are accepted via PayPal and you don’t have to have a PayPal account to use your credit card.
ETD & Rush Delivery
An estimated time completion on your project is 30-40 business days from the date of contract and payment made (this excludes weekends and US holidays). Payments are accepted online via PayPal – you are not required to have a PayPal account in order to pay via credit card. We also provide billing via email, or US Mail if you prefer. (Note: project payments exceeding $1,000.00 are subject to a 3% processing fee for online payment – if you’d rather avoid the processing fee; payments are always accepted via US Mail by method of business check, bank draft or money order).
30-40 business days is a rough estimation on the time frame; depending on delivery of Client’s content, delivery of products/services from outside vendors, the complexity of your individual request, the project may take a bit longer. We will give you an estimated completion time on your project at the time of contract. We strive to accomplish it sooner than that, however we do have a very active queue of work, and once payment is made, your project is placed in that queue for completion. Our payment terms are typically 50% up front, upon execution of our agreement, with the remaining 50% due at time of WordPress training or prior to launch of your new web site on your domain.
Due to the current demand for our services, we will not consider any “Rush” project without a 45% markup on the original design fees. This increase in fees makes up for the overtime required in order to complete a “Rush” project in the time frame you require.
Outside Vendors
Clients are responsible for paying all of the web hosting, domain name registration, SSL license and merchant account fees.
Hourly rates
All hands-on web development (design, development, email account setup, etc), as well as any face-to-face consultations, and training sessions are billable at $75/hr. Barbara Rowen and Virtually Everything are glad to meet with clients within the Treasure Valley of Idaho and Oregon area, however Barbara Rowen and Virtually Everything do charge for travel time exceeding 15 miles/20 minutes one-way.
Revised Policies effective January 21, 2011.